FAQ

Shipping

When will I get my order?

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it.  Rest-assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days.  Please consider any holidays that might impact delivery times.

What if I didn’t receive my order after 7-10 business days from the moment of getting the shipment notification?

No worries – slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at contact@wowportable.com We would be glad to help you at any time!

Do you accept orders placed outside of the United States?

We sure do! However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.

I've put a wrong Shipping Address / Chose the wrong Variant! Can I change?

If this happens to you, email us at contact@wowportable.com as soon as possible, and we might be able to take care of it. However, we can’t guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after.

If your order has already entered the shipping process, we won’t be able to stop it. Please contact us anyway, as we still care and we’ll try to help in any case. We know how frustrating it can be to pay for something you can’t use. 

Payment

What methods of payment do you accept?

We securely accept all major credit cards and PayPal.

Why am I charged before my order has shipped?

Our payment provider automatically & securely processes your order immediately after it is placed.

What if I receive a damaged / faulty product?

If you have received a damaged or faulty product from WowPorable.com, please send us a photographic, or video proof of the damage and we will send you a new working item right away (free, of course).

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